Refund policy

For an item that arrives damaged, defective, incorrectly decorated or different from your order, email us with your order number and photographs. Please contact us within 14 days of delivery so we can investigate promptly. A confirmed production error or damaged item qualifies for a replacement or refund, including the affected item's original shipping charge.

Except where applicable law requires otherwise, made-to-order items cannot be returned or exchanged for a change of mind or an incorrectly selected size or color. Review measurements before ordering. Request cancellations immediately; we can accept them only before production starts. Do not send items back without return instructions. Approved refunds go to the original payment method; bank processing times vary. This policy does not limit non-excludable consumer rights.